Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is your shipping policy?
We offer complimentary standard shipping on all orders over $150. For domestic orders, delivery typically takes 3-5 business days. International shipping options are available at checkout.
How do I process a return or exchange?
We accept returns within 30 days of delivery, provided items are unworn and have original tags attached. Simply visit our online portal to generate a prepaid return shipping label.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or contacting our style advisors for assistance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Klarna.
Where are Ivory & White garments manufactured?
Our collections are ethically produced in boutique ateliers across Europe and Asia, focusing on high-quality natural fibers and sustainable production practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team.